Privacy Policy

1. Who we are

Dubialez Homes is the trading name of DIALEZ HOLIDAY HOMES RENTAL L.L.C, a holiday home management company based in Dubai, United Arab Emirates, holder of Dubai DET Commercial License No. 1667209, with its registered address at Office 0104-04, Port Saeed, Deira, Dubai, United Arab Emirates. DIALEZ HOLIDAY HOMES RENTAL L.L.C is the data controller responsible for the personal data described in this policy. You can contact us at management@dubialez.com; our contact details are also listed on the Contact page and in the footer of this website.

2. Information we collect

We collect information you provide directly and information collected automatically when you use the site.

• Contact details: name, email address, phone number.
• Property details: building or community, property type, bedrooms, status, furnishing and availability.
• Your messages and communication preferences.
• Technical data: IP address, browser type, device, pages visited and approximate location.
• Campaign data: UTM parameters and advertising identifiers (such as fbclid) when you arrive from a campaign.

3. How we use your information

• To respond to your enquiry and prepare a revenue assessment or management proposal.
• To communicate with you by email, phone or WhatsApp about our services.
• To operate, secure and improve the website.
• To measure the performance of our marketing campaigns, subject to your cookie consent.
• To comply with legal obligations.

4. Legal basis

We process personal data on the basis of your consent (for marketing cookies and communications), the steps necessary to enter into or perform a contract with you, and our legitimate interests in operating and promoting our business, in accordance with applicable UAE data protection law.

5. Sharing your information

We do not sell personal data. We may share it with:

• Service providers that host the website, store customer data (CRM), send email or provide analytics and advertising measurement.
• Professional advisers, where necessary.
• Authorities, where required by law.

6. International transfers

Some of our service providers may process data outside the United Arab Emirates. Where this happens we take reasonable steps to ensure appropriate safeguards are in place.

7. Retention

We keep enquiry data for as long as needed to respond to you and for a reasonable period afterwards, unless a longer retention period is required by law or a management agreement is in place.

8. Your rights

Subject to applicable law, you may request access to, correction of or deletion of your personal data, object to or restrict certain processing, and withdraw consent at any time. To exercise these rights, write to us at management@dubialez.com.

9. Cookies

Our use of cookies is described in the Cookie Policy. Non-essential cookies are only set with your consent.

10. Changes to this policy

We may update this policy from time to time. The date of the latest version is shown at the top of this page.