Everything your holiday home needs

• Listing management

  Creation and continuous optimisation of listings across Airbnb, Booking.com and other relevant channels.

  • —Listing creation, copywriting and amenity mapping
  • —Continuous optimisation of titles, photos and descriptions
  • —Channel set-up, synchronisation and calendar control

• Pricing management

  Rates and availability managed according to demand, seasonality and property performance.

  • —Pricing strategy defined per property
  • —Minimum stays, discounts and length-of-stay rules
  • —Regular review against booking pace and local demand

• Guest communication

  AI-powered support for routine guest enquiries 24 hours a day, seven days a week, with human escalation when required.

  • —Automated answers drawn from each property's own information
  • —Enquiry, booking and pre-arrival communication
  • —Escalation to the appropriate person when judgement or physical assistance is needed

• Check-in coordination

  Access instructions, arrival information and key-handling solutions adapted to each property.

  • —Arrival instructions and access details sent to every guest
  • —Key handling, smart locks or key-box solutions per property
  • —Guest registration requirements and departure checks

• Cleaning and laundry

  Services scheduled and coordinated around reservations and property requirements.

  • —Turnover cleaning triggered automatically by each reservation
  • —Linen and towel rotation
  • —Consumables and welcome essentials restocked between stays

• Maintenance and on-site response

  Incidents documented, communicated and assigned to suitable local professionals. When a problem has to be solved physically, our maintenance team reaches the property within one hour, 24/7.

  • —Incident triage, documentation and owner notification
  • —On-site attendance within a maximum of one hour, 24 hours a day, seven days a week
  • —Coordination of suitable local professionals
  • —Approval process within the limits set in the management agreement

• Property control

  Digital inventories, task records, inspections and maintenance history maintained in one centralised system.

  • —Digital inventory of furniture, appliances, linen and access devices
  • —Scheduled inspections and condition records
  • —Task status and maintenance history kept in one place

• Owner reporting

  Clear information about reservations, revenue, expenses and property performance.

  • —Owner statements with revenue, fees and approved costs itemised
  • —Reservations, occupancy and performance visible in the owner app
  • —Downloadable documents and payment status

• DET assistance

  Support with the applicable DET holiday home registration and operational processes.

  • —Document checklist and guidance for the owner
  • —Assistance with the applicable registration and permit process
  • —Ongoing reminders for renewals and operational requirements

• Registration assistance

  We assist with the applicable DET registration and permit process before the property is published on booking platforms.

• Owner documentation

  We review title documents, identification, authorisations and any other information needed to submit the file correctly.

• Property preparation

  We prepare the property for the applicable classification process and check the presentation, equipment and safety requirements that apply to it.

• Guest registration

  We manage guest identification and the registration of check-ins and check-outs through the procedures established for holiday homes in Dubai.

• Tourism Dirham

  We calculate, collect and manage the Tourism Dirham due on each booking in accordance with current regulations. It is not part of the management fee calculation.

• Assistance during the stay

  Guests have a support channel to report issues, request assistance and coordinate interventions whenever necessary.

DUBIALEZ is an independent management company and is not endorsed by or affiliated with the regulator. The links above lead to the regulator's own pages for reference.